Refunds & Returns Policy and Loyalty Card T&Cs

Refunds and Returns - Goods

In accordance with Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt.

For more information please visit https://consumer.gov.au/

Refunds and Remedies - Services

In accordance with Australian Consumer Law, we are not required to provide a refund if you change your mind about the services you asked for.

But you can choose to cancel your contract, and recieve a refund for unconsumed services, if the service has a major problem. This is when the service:

  • Has a problem that would have stopped someone from purchasing the service if they had known about it
  • Is substantially unfit for its common purpose, and can't be easily fixed within a reasonable time
  • Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
  • Creates an unsafe situation

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement - e.g. your invoice or quote.

For more information please visit https://consumer.gov.au/

Loyalty Card Terms and Conditions

By participating in the Lander’s Music Loyalty Card program, you agree to the following terms and conditions.

The Loyalty Card program is only valid for use in store, not online. All customers are entitled to a free Loyalty Card as part of the normal mode of sale. To participate, you must first collect a Loyalty Card from the Lander’s Music store. Upon the purchase of any full string set or drum stick set, if you present a valid Loyalty Card, one (1) stamp will be awarded on the appropriate loyalty card per one full string set or drum stick set purchased. You cannot receive stamps for any prior purchases.

The strings valid for the Loyalty Card program are limited to full sets of guitar strings only. This does not include full sets of bass guitar strings. The drum sticks valid for the Loyalty Card program do not include brushes or specialty sticks of any kind.

Only valid Lander’s Music stamps will be accepted. No other forms of Loyalty points (hole punch, invalid stamps, etc.) will be deemed valid. A full string set or drum stick set can be redeemed for free, upon presentation of five (5) valid stamps, on the Card Holder’s current or next visit, in store only. The card holder must forfeit the five (5) stamps on the valid Loyalty Card, upon redemption. A full Loyalty Card may only be redeemed for one (1) full string set or drum stick set once per transaction or redemption. No other items can be redeemed. No other deals or sales may be used in conjunction. A String Loyalty Card can not be used to redeem drum sticks, and a Stick Loyalty Card can not be used to redeem strings.

We are not responsible for any lost, stolen or damaged Loyalty Cards. Lost, damaged, or stolen Loyalty Cards already in use cannot be replaced with stamps from prior purchases. Loyalty Cards cannot be redeemed or exchanged for cash or any other rewards. You cannot sell or transfer your Loyalty Card to anyone else.

We reserve the right to terminate your membership in our Loyalty Program if we believe you have engaged in fraudulent or unlawful activity, or have failed to comply with these Terms and Conditions. We may discontinue our Loyalty Cards in our sole discretion, at no liability to you. If so, we will notify you by publicly posting on our website or social media accounts. We may change these Terms and Conditions or add new Terms and Conditions at any time at our sole discretion. If so, we will publish an updated version on our website. Your continued participation in our Loyalty Program will constitute your acceptance of such changes.

These Terms and Conditions apply to our Loyalty Program in Australia and are governed by the appropriate laws.